Cyber Wasteland

Starting last week, I’ve had server problems off and on which culminated in the inability to get online for much of the weekend. I’m pretty sure this modem that is the heart of my office network is the culprit because I experienced similar problems in October.

After spending 3 hours on the phone Sunday night with an assortment of AT&T Internet and Broadband tech advisers, I was ready to boot every electronic in the office out into the winter rain. However, I managed to restrain myself. In the process I learned several things which I shall now relate to you.

1. I pretty much know as much as the average tekkie manning the help lines.

2. I find it difficult to curb my sarcasm when a technical adviser who has been told that I cannot get my computer to connect to the internet then tells me: “Open a browser and go to the AT&T website.” Duh!

3. If you have a technical problem before, during, or after a major holiday, resign yourself to no internet and find something else to do.

4. Eventually, service will be restored, but don’t expect a logical and/or intelligible explanation of what went wrong.

5. You can live without blogging for a week. Seriously, you can.

6. Technical problems can be fixed without a real live repair person showing up on your doorstep. AT&T magically fixed the connecting problem while I slept. I was notified of this miraculous event by 2 recorded phone calls on my voice mail.

Takeaway Truth

I’m back, but, strangely, I find myself without much to say. I suspect I was getting too used to talking with my mouth instead of the keyboard. Odd, isn’t it?

Tags: AT&T, modem, online conenction problems, technical problems